Cancellation and refund policy

If your plan starts with a free trial, you pay nothing during it and can leave at any time. We only charge once you choose a plan and pay.

You can cancel at any time from the billing screen in the app, or by emailing hello@takneeksocial.com from the address on your account. Your access continues to the end of the period you have paid for, and we will not renew it.

• Monthly plans: the month you have been billed for is not refundable.
• Yearly plans: if you ask within 30 days of the first purchase, we refund the whole unused months, less a 10% processing fee. After 30 days a yearly plan is not refundable.

Post top-ups and other one-time digital items cannot be refunded once they are added to your account or used. Third-party costs such as ad spend, domain registration and payment fees are not refundable once incurred.

If a serious fault stops the service working as described and we cannot fix it within a reasonable time, hello@takneeksocial.com and we will make it right, which can include a refund for the affected period.

We review a refund request within 5 to 7 business days. Approved refunds go back to the card or method you paid with, through our payment provider Razorpay. Your bank usually shows it within 5 to 10 business days after we approve it. We do not pay refunds to a different account or in cash.

Please contact us before you start a chargeback with your bank. We would rather fix it directly, and it is faster.

Billing and refund questions: hello@takneeksocial.com.