Cancellation & Refund Policy
Effective Date: August 31, 2026 • Version 1.1
Takneek OS (accessible via https://takneek.in) provides enterprise software subscriptions, cloud platforms, and related setup services. This policy explains how cancellations and refunds are handled for all licensed modules. It operates in conjunction with our Terms and Conditions.
1. Cancelling a Subscription
- You may cancel a monthly or annual subscription at any time by emailing support@takneek.in from your registered administrative email address, or via your client command center billing settings.
- Upon cancellation, your SaaS access remains active through the end of the current paid billing cycle. No further automatic renewals will occur.
- Monthly plans: Charges for the current active billing month are non-refundable once billed.
- Annual prepaid plans: If requested within the first 30 days of initial purchase, you may receive a refund for the remaining unused whole months, minus a 10% administrative processing fee. After 30 days, annual prepaid plans are non-refundable.
2. One-Time Setup, Custom Builds & Migration Fees
One-time fees (such as branded white-label deployments, custom integrations, historical EMR/accounting data migrations, and custom creative work) cover dedicated engineering and design hours.
These fees are 100% refundable if you submit a cancellation request before our engineering team begins onboarding or provisioning. Once technical setup work has commenced, one-time engineering fees are non-refundable.
3. Add-Ons & Third-Party Pass-Through Charges
Recurring monthly/annual add-on modules follow the subscription rules outlined above. One-time digital deliverables are non-refundable once delivered.
Third-party pass-through charges—including WhatsApp Business conversation credits (Meta billing), domain name registration fees, direct advertising spend, and payment gateway fees—are strictly non-refundable once incurred.
4. How Refunds Are Processed
- All approved refund requests are reviewed and confirmed within 5–7 business days.
- Refunds are issued directly to the original payment method through Razorpay and typically reflect in your bank account within 5–10 business days following confirmation.
- For security and compliance reasons, we do not issue cash refunds or transfer funds to alternate third-party bank accounts.
5. Technical & Service Issues
If Takneek OS experiences a persistent, critical outage or material deviation from advertised specifications that our technical team cannot remediate within a reasonable timeframe, please contact our support desk. We are committed to fair customer resolutions, which may include service credits, plan extensions, or pro-rated refunds for the affected period.
Billing & Refund Assistance
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